Client Reviews

Here's what a few of you have said about our service and commitment: 

As first time homebuyers, my wife and I are extremely pleased and impressed with how Jim Dorsey and his team has worked with us. They are professional, courteous, and a pleasure to work with. They responded to all of my questions and kept me well informed on the loan status. I could contact Jim at any time of the day. I actually needed to get approved for a Conventional loan on New Year's Eve to put an offer on a home. Jim responded quickly and had a pre-approval letter on New Year's Day!  Thank you!  They made the process simple and easy on one of the biggest decisions in our life!  Amazing customer service!  Once again, thank you!

Garland, TX

Jim Mitzel and his team made my home purchase very easy. Jim assigned a team to my file and every person on his team was available to me every step of the way on the issues which I needed to resolve before loan approval. His team worked with me on my fifth home purchase, but this was the FIRST time the lender (Jim Mitzel, himself!) showed up for the closing! Even my realtor was impressed - what a sweetheart!

Denton, TX

I would recommend Primary Residential Mortgage, Inc. to any of my family or friends in a heartbeat. Working with Beth was an absolute pleasure! She was professional, courteous and stayed on top of everything, keeping us informed from our first conversation all the way up to closing. Having purchased many homes over the years, I can definitely say, this was the smoothest transaction we've ever had! Thanks to the entire PRMI team for handling our home purchase so well!!

Flower Mound, TX

I had a short sale due to a divorce two years ago. I called EVERY lender in DFW including the "We Got'um" company who advertises in specializing in getting mortgages for those with imperfect credit. They and every other lender were sympathetic but assured me, it was IMPOSSIBLE to get a mortgage for another 2 years. Primary Residential's attitude was, this is not a showstopper, let's do it. From Mission Impossible to Mission Accomplished! I had used Scott Satine for two mortgages when he worked at a previous company. I knew if anyone could help me, it would be Scott. I was so impressed with Scott's knowledge and customer service that I kept looking for him online and finally located him via LinkedIn. He immediately called me, we talked, he told me exactly what documents to send. Within days he called me and said, he believed he could get me a loan. And he did! I would give Scott 20 stars if I could. Also, I want to mention Amy Gilliland, my Transaction Operations Manager. She was very specific what she needed, guided me through the entire process and was such a joy to work with as well. She deserves recognition for her excellent customer service and I would give her 10 stars as well.

Bedford, TX

We were blessed to have Primary Residential Mortgage, Inc. assist us through the entire mortgage process.  Jim Dorsey helped us get preapproved over a weekend and gladly provided a low interest loan for the house within our budget.

Marshall and Kathryn
Friendswood, TX

Thank you ladies so much! You were awesome to work with. Amazingly responsive. Encouraging and FAST!  The process was so smooth and seamless. I appreciate your direction throughout it and very clear teamwork behind it.  As I always say to my teams... Teamwork makes the dream work!  I am so excited about my new home!  And Primary Residential ROCKS!

Flower Mound, TX

Thank you ladies!  You both were amazing through this whole process and made everything so easy for me.  I really appreciate the both of you, especially a BIG thank you to Beth for helping me since the very beginning on trying to get the things we needed to start the process a year ago. 

Fort Worth, TX

Thanks Lisa and Jim! Yes, we're getting excited to move in and get settled in Highland Village. Your team did a great job and we enjoyed working with you. Thanks for the great service!

Mike & Christy
Highland Village, TX

We just wanted to say THANK YOU so much for all your help in making our first home buying experience so smooth and stress-free.  We have a couple of friends moving into the area and we've been telling them how helpful and informative you guys were.  We are LOVING our new home and look forward to spending many years here.  Thanks again!

Chrissy & Garrett
Little Elm, TX

Jim, Amy & Lisa - Words can't express how grateful we are for your tireless efforts in making our home ownership dream come true!  You were all such a joy to work with and went well above and beyond any of our expectations.  We are singing your praises to anyone that will listen! 

All the best,
Lloyd, Maggie & Bailey
Bedford, TX

Beth - Thank you so much for helping every single time we texted, called, emailed you at all hours of the day and night!  We could not have done this without you!  You took 95% of the stress out of this process!  You ROCK!

Ruthie & Jeff
Lewisville, TX 

Elizabeth Elston is just the most helpful person on the planet, and when a problem came up right before we were due to close she was always in communication with me and took the time to explain everything that was happening. She was available through the entire process, even when I called her on the weekend and during a vacation she took.

Hurst, TX

I recently conducted business with your company in regards to obtaining a VA loan to purchase a house. Your company came highly recommended by my realtor, as being a top notch company that has a reputation of taking care of its customers. Your two employees, Cayti and Amy, did an outstanding job in assistance of what was required to obtain the loan. Their professionalism, expert knowledge, and dedication were far beyond reproach. I do thank you and your company for a job well done.

Providence Village, TX

Across many decades I have purchased several homes and then refinanced a few times as well. The recent process with Jim Mitzel was by far the smoothest and most efficient, and if I ever need to purchase again I will definitely use his services. Jim and his team were knowledgeable, responsive, friendly, efficient, and personal. They were clear from the outset about what they needed, and they worked to accommodate my specific requests promptly. The process was seamless, communication was clear, they had no surprises, and made me grateful to have contracted their services. What a way to do business! Thank you.

Dallas, TX  

As a first time homebuyer, my wife and I felt extremely confused about purchasing a home. When we hired Jim Mitzel to handle our mortgage he took the time to teach us about loan programs and then he personalized that program to fit our needs and overall financial plan. He made the purchase of our new home an enjoyable experience and we will not hesitate to use him again.

Jeremy & Heather
Granbury, TX  

When my fiancée and I were looking for our first house we were pretty clueless about the whole process. I could not have been more pleased with the job he did. I never had a worry in the world through the entire process. Jim answered every question I had, any time I had it. I will never go anywhere else for a future loan. Thank you Jim for all your help.

Wylie, TX  

Jim Mitzel is the type of person everyone should be doing business with!! He is honest, kind, very hard working, listens to your needs and knows his business well!! He will lead you in the direction that is best for you, with explanations all along the way. He has closed four loans for us and we have been very thankful for his services. We will not use anyone else.

With Much Gratitude,
Steve & Lisa
Plano, TX  

After all the horrible loans my husband and I had in the past we were very reluctant to go through the whole experience again. Jim gave us our best experience, he answered all our questions and put us in the exact loan we wanted. I would without a question use Jim again!

Jason & Melissa
Roanoke, TX